Frequently Asked Questions

FOODS STUDIES

What is Foods Tasting Studies?

• Foods Tasting Studies are conducted at the Concepts' kitchen testing facility
• Each participant is assigned a booth where he/she will be given food samples. Each booth has a computer that will be used by the panelists to answer the questionnaire regarding the food products they are testing.
• Children are not allowed to attend the Foods Tasting Studies.

PARTICIPATING IN THE STUDIES

How often can I participate in studies?

The required length of time between tests varies from study to study, but you should not expect to participate more than once a month. We do our best to be sure that all of our consumer panelists have opportunities to contribute, and that testing is not monopolized by a small group of individuals.

How do I know if there is a study?

If you are a registered Concepts' panelists, you will get a notification about new studies via email.

How do I get into a study?

There are two ways to get into a study:

1. You can log into the Panelist Portal by going to www.conceptstesting.com and any studies you are eligible for will be listed on the "Take A Survey" tab.
2. Or, you can wait for us to send you an e-mail when we have a study that we think you might be interested in. When you get the e-mail, simply click on the link provided in the email.

After you click the link you will be asked to complete a short screening questionnaire to qualify to participate in the study. If you qualify, you will be given additional information about the nature of the study, including the type of product, the duration of the test, and how much you will be compensated. You will then be able to pick from a list of the time slots that are available for testing.

Do you do other studies aside from Foods Tasting Studies?

Yes. Please be sure to check out the Concepts’ website at Concepts Testing to find out more information about other studies conducted at our testing facility.

ON THE STUDY DAY

I cannot make my session but a friend can. Should I send her in my place?

Please DO NOT send friends or family members to test for you; your appointment is for you and you only. Your friend will NOT be allowed to test, and they will not be compensated in any way for having come in.

What should I do if I am unable to make my scheduled session?

If you need to cancel or change your appointment, please make sure that you either call our Customer Service at (203) 381-5700 or send us an email at foodstudies@conceptstesting.com This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note that if you miss your appointment without giving us at least 24 hour notification, you may not be allowed to participate in our future studies.

What happens if the weather is bad?

Before you come in for any study, it's a good idea to call our Customer Service line at (203) 381-5700, press option 6 to find out if our facility is open. You can also check out our website. If the study has been cancelled you will see the message on the top banner of our website at Concepts Testing

Becoming a Concepts Panelist

How do I register to become a Concepts panelist?

If you are currently not a registered panelist at Concepts, please go to the Concepts website at www.conceptstesting.com, then click on the "Join a Study" on the left hand side of the website. Inside the page, click on "Join now" and complete your panelist profile.

Why do I have to answer so many questions when I complete my profile?

Every time we conduct a study the product manufacturer has specific requirements about the people they want to have testing. Instead of asking you all the time with questions about studies you wouldn't be interested in, we ask you to provide us with answers to a range of questions up front. Then we use that information to make sure that when we send you an invitation for a study there's a pretty good chance you'll be well suited for it. So it's important that your profile is accurate and up-to-date or you might miss out on some opportunities!

Why am I not receiving emails?

It is possible that our email is getting caught in a spam filter or junk mail folder. Make sure to add our domain to any approved sender lists you have. Check your junk mail folder and if you find an email there mark it as "not junk" or create a rule to have it delivered to your inbox.

What happens if I forget my Username and/or Password?

If you have forgotten your login information, click on "Panelist Login" located on the right top page of the website. Once you are in the login page, click on the "Forgot Password." An automated email will be sent to you containing your username and a link to reset your password.

Payments

How much does it pay?

The amount of compensation depends on the study being done. Most in-person product testing assignments pay between $20 and $100.

How do I get paid?

After completing a study, a check will be mailed to your mailing address. The checks are mailed out after the study ends.